At Oval Colour Centre we take great care in producing high-quality paints and coatings to your exact requirements. To ensure customer satisfaction, please read our Refund & Returns Policy carefully before placing your order.
Made-to-Order Products
All of our ready-mixed colours are custom-made to your exact specification. Once your order is placed, the mixing process begins immediately.
Because these products are created specifically for you, they cannot be returned, refunded, or credited under any circumstances (unless faulty or damaged in transit).
We do not carry pre-mixed colours in stock. Every batch is freshly mixed to your chosen colour, finish, and quantity.
Damaged or Faulty Goods
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once we have reviewed the information, we will arrange a replacement or refund where appropriate.
Order Accuracy
Please take care to double-check your order details (colour code, finish, volume, and shipping information) before confirming at checkout. As these products are made to order, we cannot make changes or cancel once the mixing process has started.
1. Scope and Risk Acknowledgment
Our products include paints, coatings, solvents, and related materials that are classified as high-flash and hazardous goods under transport regulations.
Due to their classification, all shipments are dispatched without insurance and are subject to carrier and transport restrictions.
By placing an order, the buyer accepts full responsibility and risk once the goods have left our facility.
2. Non-Delivery Claims
If your order has not been delivered, you must notify us within 14 calendar days from the expected delivery date shown on your dispatch confirmation or carrier tracking.
- Claims made after 14 days will not be accepted.
- You must provide supporting evidence such as the order number, delivery address, and any relevant carrier tracking information.
3. Refund Eligibility
Refunds will only be considered under the following conditions:
- The order has not yet been dispatched; or
- The carrier provides written confirmation that the shipment was lost prior to handover to the recipient.
Once goods have been dispatched, we cannot provide refunds or replacements for non-delivery, loss, or damage in transit, as the shipment is not insured.
4. Transfer of Ownership and Liability
Ownership and risk in the goods pass to the buyer at the point of dispatch from our premises.
We are not responsible for carrier delays, customs issues, or damage/loss caused during transport or handling outside our facility.
5. Payment Disputes
If a non-delivery claim arises, customers must contact us within the 14-day window before initiating a stop payment or chargeback.
Any payment dispute submitted after 14 days from the expected delivery date will not be supported under this policy.
6. Acceptance of Terms
By confirming an order, the customer acknowledges and agrees to this Refund and Non-Delivery Policy in full.
Your Consumer Rights
This policy does not affect your statutory rights. If the goods are not as described, faulty, or not fit for purpose, you are entitled to remedies under consumer protection law.t or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
Address for returns , Oval Colour centre , 33 Periwood Avenue , Millhouses, Sheffield , S8 0HY